This blog was started in response to the relative uselessness of Webkinz customer support in helping resolve major glitches like items disappearing from rooms and minor glitches like not being able to use apostrophes in room names.
After some time online, I realized I wasn't the only disgruntled Webkinz owner. Help Webkinz was born as a place to compile complaints from Webkinz users in hopes of getting Ganz's attention. Consider it a test with Web 2.0 consumer influence. Instead of calling for a boycott, I'm calling for input from other Webkinz users. However, the customer supports issues will definitely influence my endorsement and future purchases of Webkinz. I don't want to hurt Ganz, I want to help Webkinz became an even better place.
1/4/08 Update: After spending some time on webkinzmomz.com,
I realize this blog may also add some tips & tricks for Webkinz support. The ladies there have actually had some good experiences and helpful suggestions about some problems. I also added some Google Ads as an attempt to compensate me for time spent with the blog.
Disclaimer: Help Webkinz. Webkinz, help! is NOT an official site of, sponsored by or endorsed by Ganz, Inc., Webkinz, or Lil'Kinz.
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