Ganz was simply unprepared for the popularity of Webkinz, online and off. Handling product shortages is probably an easier fix than managing network limitations and customer service shortages. Those last areas will make or break Webkinz. Here are my completely amateur suggestions:
1) Obviously more technical infrastructure is needed, including a more secure site on the backend.
(For some techie talk about the Webkinz site see this post and comments at Chen's blog.)
2) Webkinz, get in touch with the support people at Typepad. (My other blogging platform.) Typepad has two excellent means of support for their product:
*an extensive and useful help database
*an excellent Help Ticket system
Every question I've had with Typepad has been answered through these two options. The Help Ticket system has a stellar response time. Not only are the responses timely, they are helpful.
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6 comments:
I got a response through their trouble ticket system, which claimed that they had fixed the problem ... but my daughter tried it this afternoon around 4 pm ET, and still no go.
Thanks to the link to the technical blog, I'll check it out in a moment ...
Hey Lexie, check out my blog about the better business bureau at Sandyducks.com/blog, I wonder if every should be doing this... it may get Ganz attention!
Ian, you're welcome. Thanks for all your info.
Jen, I'm hoping people will utilize helpwebkinz.com to let Ganz know. BTW, you're blog about social networking sites for kids is a good idea.
Well thanks for sharing this article. I'll contact typepad too. Have a great morning.
I definitely agree. Thanks for sharing.
Nice Blog ,Thanks for Sharing the information.Customer Satisfaction is very important to grow up the business.
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