Though not a recent development, it show that Ganz does contact people and try to resolve issues. In October 2007 this Webkinzmom.com post relays a Ganz director told her:
” …All members must use the customer service tools that we have created. But I do have a message for you about items “lost” when dropped into the dock, and missing charms: they are all still on your account. We are currently working on fixing both issues, and when they are fixed all of the items will reappear on your account.”
It seems the fix is contingent on contacting customer support - no small feat these days. And what are those customer service tools?
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